ORDERING
Ordering online is simple. Just choose your product and if applicable select colour, quantity & size from the available drop down menu boxes. Once you have finished with your shopping click “proceed to check out”.
If we do not have your size or desired colourway in stock please contact us for availability. We accept all major credit cards and use a secure server powered by Shopify and Paypal; however, you do not need a Paypal account to place an order with us.
All prices are automatically listed in GBP. Our currency convertor in the top left corner of the site lists the latest exchange rates in EUR, USD, CAD, AUD and JPY. These are intended as a guideline only as all sales are made in GBP and exchange rates given by your bank may differ.
RETURNS POLICIES
As we are an online store we appreciate that from time to time you may order an item then be unhappy with your chosen product. In this case, we offer to replace, exchange or refund the item provided you have emailed us at hello@aarven.com within 7 days of receiving the item to let us know.
You must then have returned the item(s) to us in *Saleable Condition* within 14 days of receiving the item. Please note that we cannot refund until we have received the item. Orders will be refunded in full, minus the cost paid for shipping in the original transaction. The buyer is responsible for return postage costs unless the item is faulty**.
IMPORTANT - Please make sure you return your items to us via a tracked delivery service, please note that AARVEN can not be responsible for any returns that go missing so do ensure you choose a postage method with adequate insurance. Please include your original invoice and a completed returns slip inside the package. If you have not received a returns slip with your order please email us so we can send one to you. Returns sent without any order information cannot be refunded.
Margate
Kent
CT9 1DA
*Saleable Condition* means that the item is in the condition you bought it in, unused, unworn and without any marks i.e. pet hair, food, grease, dirt, etc. Also, please take care not to scent the item with perfume.
In the case of manufacturing defects:
Goods are considered faulty if they are damaged as new, or a fault becomes apparent during initial use. If your item has become damaged through regular wear or an accident we cannot offer a refund.
We must be notified by email & items must be returned to us within 14 days of buyer receiving so we can assess item to ensure they meet our policy criteria & qualify for refund, replacement or repair.
**AARVEN will cover all postage costs of faulty items & either repair defects (where suitable), replace or refund at our discretion.
REFUNDS & REPLACEMENTS
If you require a full refund or choose replacement items of a lesser value, AARVEN will issue a refund to the card which you used to place the original order. AARVEN will send you a confirmation email to let you know when the refund takes place. Please allow up to 30 days for refunds.
AVAILABILITY
Subject to stock quantities some products may be unavailable; however, we shall contact you to offer alternatives or a time when the product will be available.
As most of our products are handmade exclusively for us, from time to time there may be a delay in manufacture. If this is the case, we will notify you immediately as to when we expect to complete the order and will only charge you once order is ready to be despatched.
CANCELLATIONS
You have the right to cancel your order within 7 days from when the order was placed. All items must be kept intact and in saleable condition. A full refund shall be reimbursed to the card with which you originally paid within 30 days of us receiving the returned items.
SECURITY & PRIVACY
All of our customer details are protected and under no circumstances shall we pass on those details to any third parties without your consent. If you would prefer not to be contacted by us in future please uncheck the marketing box at checkout or click unsubscribe from our newsletter.
Whilst shopping online, all payments are processed securely through Shopify Payments or Paypal, abiding to their terms and conditions.
CUSTOMER SERVICES
Please email hello@aarven.com for any enquiries regarding products, feedback or complaints. All of our products are thoroughly tested by us but we appreciate any further feedback you may have and take all comments seriously.