Shipping policy

Once you have placed an order with AARVEN we will do our utmost to ensure your item arrives as quickly as possible. Orders received before 12 noon (Monday - Friday) will be dispatched the same day. Orders placed at a weekend or on an English bank holiday, will be sent the next working day.

 

CUSTOMS INFORMATION

When ordering goods from AARVEN for delivery outside of the United Kingdom, you may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.  

Wondering if Brexit will affect your order from the EU? Take a look at our Brexit information post.

PACKAGING

All of our mail orders are packaged using 100% recycled and recyclable materials. You can read more about our commitment to only using environmentally friendly packaging here.

We have recently rebranded from Artisans & Adventurers to AARVEN. As an ethical and sustainable brand there will be a transitionary period where we use up our existing packaging and marketing materials rather than throw them away. Therefore your goods might arrive with packaging or labels from either AARVEN or Artisans & Adventurers.